Now you can see why it is better to outsource your cleaning rather than doing it all yourself, you need to be sure that you ask the right questions when hiring, so you will be satisfied with the cleaners you hire and you won't need to go through the process of hiring again.
1. Ask for Police Checks & Insurance Coverage
Risk of thieves is always a concern when cleaning workers are operating in your company after close of business. So is safety. Cleaners need to unlock as well as lock your premises, so it is important that they're trusted, accountable and law-abiding. If they're assets, resources and even your IP is at risk. Ask about police checks and security training for staff.
When cleaning services are attending to your buildings you can be exposed to legal liabilities which is why, as a minimum, a cleaning agency needs to hold at least 10 Mill of public liability policy. Likewise, you should ask if they carry a current work-care plan for all cleaning team members that operate on your business.
2. Contracts Scope of Works and Communication
The cleaning services supplier must have clear, recorded communications processes readily available, so you can be certain they're satisfactorily professional to reply to any type of comments you deliver, and to act on any kind of different or out of the ordinary cleaning conditions, if or when they emerge.
The cleaning routine and scope of works is the guts of your contract and it should be explicit, written and precise. These are the papers that people would return to in the event of any strife or misconceptions. See to it the sales representative listens to and note your exact requirements and that the regularity as well as the particulars of each cleaning task are clear and on an understandable timetable. Ensure there's no ambiguity or approximations given, all figures must be clear, exact and spelled out in the contract.
3. The remaining step to finish the task of recruiting a specialist cleaning contractor is signing a services contract. A written agreement is desirable as it itemizes precisely what cleaning has been agreed to, and what fees you'll fork out for the work.
Yet there are many potential troublesome items in a cleaning contract agreement you won't want to be surprised by down the track, so when the time comes for you to examine a submitted agreement make sure that the contract covers the following points:
a. Clearly states the rate and any relevant taxes.
b. Clearly chronicles the specs you agreed to in the scope of works with all the specifics itemized into day-to-day, once a week, and regular monthly cleaning activities.
c. Clearly elaborates on a course of action for the resolution of conflicts.
d. An option so you can break off the contract in case the service company does not deliver to satisfaction.